1. INTRODUCTORY PROVISIONS
1.1. These General Terms and Conditions (hereinafter referred to as "business conditions" ) of the operator Bc. Ondřej Zikmunda, with registered office at Růžová 329, 356 04 Dolní Rychnov, ID: 87928469, registered in the register of the RŽP (hereinafter "the seller" ) regulate, in accordance with § 1751 paragraph 1 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code" ), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of purchase contracts (hereinafter referred to as the "purchase contract" ) concluded between the seller and another natural person (hereinafter referred to as the "buyer" ) via the seller's online store. The online store is operated by the seller on a website located at www.zdravetricko.cz (hereinafter referred to as the "website" ), through the website interface (hereinafter referred to as the "store web interface" ).
1.2. The terms and conditions do not apply to cases where the person who intends to purchase goods from the seller is a legal entity or a person who, when ordering goods, acts as part of his business activity or as part of his independent profession.
1.3. Provisions deviating from the terms and conditions can be negotiated in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.
1.4. The terms and conditions are an integral part of the purchase contract. The purchase contract and terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.
1.5. The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
1.6. By placing an order, the buyer confirms that he has familiarized himself with these terms and conditions before concluding the contract, an integral part of which are the notices before concluding the contract contained in the articles " Principles of exchange and return ", " How to proceed when dealing with a complaint ", " Privacy of personal data " and " Options " transport "and that they expressly agree with them, in the wording valid and effective at the time the order is sent.
1.7. The buyer is aware that by purchasing products that are in the Zdravého trička.cz business offer, he does not acquire any rights to use the registered brands, trade names, company logos, etc. of Zdravého trička.cz.
1.8. The buyer will receive the invoice containing the basic data in the confirmation e-mail about sending the order . Buyer agrees to this.
2. USER ACCOUNT
2.1. Based on the buyer's registration on the website, the buyer can access its user interface. From his user interface, the buyer can order goods (hereinafter referred to as "user account" ). The buyer can also order goods without registration directly from the store's web interface.
2.2. When registering on the website and when ordering goods, the buyer is obliged to enter all data correctly and truthfully. The buyer is obliged to update the data specified in the user account in case of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.
2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.
2.4. The buyer is not authorized to allow the use of the user account by third parties.
2.5. The seller can cancel the user account, especially if the buyer does not use his user account for more than 12 months, or if the buyer violates his obligations under the purchase contract (including the terms and conditions).
2.6. The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.
3. CONCLUSION OF THE PURCHASE AGREEMENT
3.1. All the presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code shall not apply.
3.2. The web interface of the store contains information about the goods, including the prices of the individual goods and the costs for returning the goods, if these goods cannot by their nature be returned by the usual postal route. The prices of the goods remain valid for as long as they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract under individually agreed conditions.
3.3. The web interface of the store also contains information about the costs associated with the delivery of the goods. The information on the costs associated with the delivery of the goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Czech and Slovak Republics.
3.4. To order goods, the buyer fills out the order form in the web interface of the store. The order form mainly contains information about:
3.4.1. ordered goods (the ordered goods are "put" by the buyer into the electronic shopping cart of the store's web interface),
3.4.2. method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods and
3.4.3. information about the costs associated with the delivery of the goods (hereinafter referred to collectively as the "order" ).
In the case of the indication of such a price, where it is obvious that there is an error in writing and numbers, this price is not binding and the purchase contract is not concluded.
3.5. Before sending the order to the seller, the buyer is allowed to check and change the data entered by the buyer in the order, also taking into account the buyer's ability to detect and correct errors that occurred when entering data into the order. The order is sent by the buyer to the seller by clicking on the " Complete order " or " Pay " button. The data listed in the order they are deemed correct by the seller. Immediately after receiving the order, the seller will confirm this receipt to the buyer by e-mail, to the buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "buyer's e-mail address" ).
3.6. The seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, estimated shipping costs), to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).
3.7. The contractual relationship between the seller and the buyer is established by the delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by e-mail, to the e-mail address of the buyer.
3.8. The buyer agrees to use remote means of communication when concluding the purchase contract. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are covered by the buyer himself, and these costs do not differ from the basic rate. Call fees are charged according to the price list of the buyer's operator.
4. PRICE OF GOODS AND TERMS OF PAYMENT
4.1. The price of the goods and any costs associated with the delivery of the goods according to the purchase contract can be paid by the buyer to the seller in the following ways:
- in cash on delivery at the place specified by the buyer in the order
- by cashless transfer to the seller's account C.: 123-203940297/0100 , maintained at Komerční banka, as (hereinafter referred to as the " seller's account ")
- payments in EUR by cashless transfer to the seller's account no.: IBAN BE43 9670 5458 5401, SWIFT/BIC code TRWIBEB1XXX
- Apple Pay
- cashless by payment card online
- gift card
4.2. Along with the purchase price, the buyer is also obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
4.3. The seller does not require a deposit or other similar payment from the buyer. This does not affect the provisions of Article 4.6 of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.
4.4. In the case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 14 days from the conclusion of the purchase contract.
4.5. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.
4.6. The seller is entitled, especially if the buyer does not provide additional confirmation of the order (Article 3.6), to demand payment of the entire purchase price before sending the goods to the buyer. The provisions of § 2119, paragraph 1 of the Civil Code shall not apply.
4.7. Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.
4.8. The prices of the offered goods are listed without VAT. The seller is not a VAT payer.
4.9. All promotions are valid while supplies last. Promotional discounts cannot be applied to items in the "Last items" category, this is already a discounted sale.
4.10. When creating an order, the buyer can enter the codes contained on the purchased gift cards and discount codes provided by the operator in accordance with their rules.
4.11. Gift cards and vouchers cannot be combined with each other or used to purchase gift cards.
4.12. The value of redeemed gift cards / discount codes is calculated equally among all items of goods in the order for which the gift card / discount code was redeemed, in cases of goods where such a card / discount code can be redeemed.
4.13. In the event of withdrawal from the purchase contract for any reason or any other reasonable return by the buyer to the seller of goods purchased on the basis of a discount code or gift card, the buyer is entitled to a refund of the amount he actually paid for the purchase of the goods in cash, while the discount will be applied as part of the first return goods. In the case of a gift card, the seller will issue a new gift card of the corresponding value.
4.14. The gift card has a limited period of validity (12 months), the buyer is entitled to use the gift card only before it expires. The seller does not provide money or any other form of compensation for the unused value of the gift card.
4.15. Gift cards cannot be exchanged for cash
4.16. Gift cards can be transferred to third parties without restrictions
4.17. Gift cards can be used repeatedly, until the amount available on the card is used up.
5. WITHDRAWAL FROM THE PURCHASE AGREEMENT
5.1. The buyer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible, among other things, to withdraw from the purchase contract for the supply of goods that was modified according to the wishes of the buyer or for his person, from the purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods , which was irretrievably mixed with other goods after delivery, from the purchase contract for the supply of goods in closed packaging, which the consumer removed from the packaging and for hygienic reasons cannot be returned (for example, underwear) and from the purchase contract for the supply of audio or video recording or computer program if it violated their original packaging.
5.2. If it is not a case mentioned in Article 5.1 of the terms and conditions or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract in accordance with § 1829, paragraph 1 of the Civil Code, within fourteen (14 ) days or within an extended period of 30 days (i.e. starting on the 15th day from the date of purchase) from the receipt of the goods, while if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which forms an appendix to the terms and conditions. Withdrawal from the purchase contract the buyer can send, among other things, to the address of the seller's registered office or to the seller's e-mail address: firstname.lastname@example.org .
5.3. The operator extends to the consumer the right to withdraw from the purchase contract concluded using means of distance communication for 30 calendar days from the receipt of the goods purchased online, without giving a reason and without penalties, but after the expiration of the statutory 14-day period according to the previous paragraph, withdrawal is only possible if the goods are complete, undamaged, if possible in undamaged original packaging and show no signs of use.
5.4. In case of withdrawal from the purchase contract according to Article 5.2 of the terms and conditions, the purchase contract is canceled from the beginning. The goods must be returned by the buyer to the seller within fourteen (14) days of delivery of the withdrawal from the purchase contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature. This rule does not apply to returning goods within the extended 30-day period, when the goods must be returned no later than the end of the 30th day, otherwise the right to return the goods expires. In the case of returning goods from an order with applied credits, the customer will receive back the amount reduced by the value of applied credits. The amount paid by credit is then returned in credits to the Gift Card.
5.5. In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the terms and conditions, the seller shall return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, in the same manner as the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer when the goods are returned by the buyer or in another way, if the buyer agrees and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to him. If the goods are returned between 15-30 day (i.e. after the expiration of the legal withdrawal period), the buyer will be issued a Gift Card with the value of the returned goods. Goods that the buyer sends back to the seller on cash on delivery will not be accepted.
5.6. The seller is entitled to unilaterally offset the claim for payment of damage caused to the goods against the buyer's claim for a refund of the purchase price.
5.7. In cases where the buyer has the right to withdraw from the purchase contract in accordance with § 1829 paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, up until the time the goods are taken over by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, without cash to the account designated by the buyer.
5.8. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the severance condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift ceases to be effective and the buyer is obliged to return the goods to the seller together with gift given.
6. CARRIAGE AND DELIVERY OF GOODS
6.1. In the event that the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.
6.2. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. In case of non-acceptance of the goods upon delivery to the address specified by the buyer, the buyer is obliged to pay the transport costs incurred by the seller.
6.3. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.
6.4. When taking over the goods from the transporter, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the transporter immediately. In the event of a violation of the packaging indicating an unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.
6.5. Additional rights and obligations of the parties during the transportation of goods may be regulated by the seller's special delivery conditions, if issued by the seller.
7. RIGHTS FROM DEFECTIVE PERFORMANCE
7.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).
7.2. The seller is responsible to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:
7.2.1. the goods have the properties agreed upon by the parties and, in the absence of an agreement, they have the properties that the seller or manufacturer has described or that the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,
7.2.2. the goods are suitable for the purpose that the seller states for their use or for which goods of this type are usually used,
7.2.3. the quality or design of the goods corresponds to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,
7.2.4. is the goods in the corresponding quantity, measure or weight and
7.2.5. the goods comply with the requirements of legal regulations.
7.3. The provisions set out in Article 7.2 of the terms and conditions do not apply to goods sold at a lower price to a defect for which a lower price was agreed, to wear and tear of the goods caused by its usual use, in the case of used goods to a defect corresponding to the degree of use or wear that the goods had at the time of receipt by the buyer, or if it follows from the nature of the goods.
7.4. If a defect becomes apparent within six months of receipt, it is considered that the goods were already defective upon receipt. The buyer is entitled to exercise the right from a defect that occurs in the consumer goods within twenty-four months of receipt.
7.5. Rights from defective performance are exercised by the buyer at the address of the seller's place of business, where the acceptance of the complaint is possible with regard to the range of goods sold, possibly also at the registered office or place of business. Goods that the buyer sends back to the seller on cash on delivery will not be accepted.
7.6. Additional rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.
8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.
8.2. In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 paragraph 1 letter e) of the Civil Code.
8.3. The seller handles consumer complaints via an electronic address email@example.com . The seller will send information about handling the buyer's complaint to the buyer's email address.
8.4. The out-of-court settlement of consumer disputes arising from the purchase contract is the responsibility of the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: https://adr.coi.cz/cs. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.
8.5. The European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to the Regulation of the European Parliament and the Council (EU) No. 524/2013 of 21 of May 2013 on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).
8.6. The seller is authorized to sell goods on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspection, to a defined extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended.
8.7. The buyer hereby assumes the risk of a change in circumstances within the meaning of § 1765, paragraph 2 of the Civil Code.
8.8. Before proceeding with an out-of-court settlement of the dispute, the operator recommends that the buyer first use the electronic address firstname.lastname@example.org to resolve the situation .
9. PROTECTION OF PERSONAL DATA
9.1. The seller processes the buyer's personal data. You can find more information about the processing of personal data here .
10. FINAL PROVISIONS
10.1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law.
10.2. By choosing the law according to this article of the terms and conditions, the consumer is not deprived of the protection provided by the provisions of the legal order, from which it is not possible to deviate contractually, and which, in the absence of the choice of law, would otherwise be applied according to the provisions of Article 6, paragraph 1 of the Regulation of the European Parliament and of the Council (EC) No. 593/2008 of 17 June 2008 on the law governing contractual obligations (Rome I).
10.3. If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.
10.4. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
10.5. The annex to the terms and conditions consists of a sample form for withdrawing from the purchase contract .
10.6. The seller's contact information can be found here .
11. The right to provide data in machine-readable form
If I send us a message to an email address email@example.com you ask us to provide you with business terms and conditions, we will send them to you in a structured, commonly used and machine-readable format (e.g. *.xls, *.csv, or similar format).
In Prague on 20 June 2022